Privacy Policy

    Last Updated: January 2025

    Kleva Tours prioritizes safeguarding your personal information and respecting your privacy. This policy describes our practices for collecting, utilizing, and protecting data when you engage with our safari services.

    Data Collection Practices

    Guest Information

    Kleva Tours gathers the details you share with us directly—such as your full name, contact details, passport numbers, payment credentials, and dietary preferences—when booking safaris or requesting proposals.

    Journey Details

    We record information about your safari preferences, preferred travel windows, party size, meal restrictions, health considerations pertinent to wilderness travel, and backup contact persons.

    Technical Data

    Our platform automatically logs technical details when you browse our site: your device's IP identifier, web browser specifications, hardware details, pages you explore, and duration of your visit through tracking technologies.

    Purpose of Data Usage

    Safari Operations

    Your information enables us to handle your safari reservations efficiently, deliver guest support, share critical journey updates, and coordinate lodging, vehicles, and wilderness activities.

    Guest Communication

    We use your contact details to dispatch booking verifications, journey alerts, safety briefings, marketing materials (with your approval), and to address your questions and special requests.

    Service Enhancement

    Your data helps us refine our safari experiences, analyze website traffic patterns, create innovative tour packages, and perform visitor research and analytics.

    Regulatory Obligations

    We process data to satisfy legal mandates, prevent fraudulent activities, handle disputes, and uphold our service agreements.

    Data Sharing Protocols

    Partner Organizations

    Kleva Tours shares necessary information with vetted partners who facilitate our operations—including safari camps, vehicle operators, financial processors, and coverage providers. These entities are bound by agreements to safeguard your data.

    Legal Mandates

    We may reveal your information when legally required, to defend our interests, fulfill judicial proceedings, or comply with governmental inquiries.

    Corporate Transitions

    Should Kleva Tours undergo a merger, acquisition, or asset sale, your data may transfer to the new entity.

    Authorized Sharing

    We share your information with external parties only when you've granted us clear permission to proceed.

    Guest Data Rights

    Information Access

    You maintain the right to view, examine, and modify your personal records. Reach out to request documentation of the information we maintain about you.

    Erasure Requests

    You may petition for removal of your personal records, though legal and contractual requirements may necessitate retention of certain data for compliance purposes.

    Marketing Preferences

    You can withdraw from promotional communications by selecting the unsubscribe option in our messages or contacting us directly. Operational emails regarding your bookings will continue.

    Tracking Preferences

    You can manage tracking cookies via your browser preferences. Be aware that blocking cookies may impact website functionality.

    Information Security

    Kleva Tours employs robust technical and administrative safeguards to defend your data against unauthorized entry, modification, exposure, or destruction. Our security framework includes data encryption, protected servers, entry restrictions, and routine security evaluations.

    Despite our best efforts, no digital transmission or storage system offers complete protection. While we utilize industry-standard methods to secure your information, we cannot provide absolute security guarantees.

    Cross-Border Data Movement

    Your data may be processed and stored on systems situated outside your home jurisdiction, in regions where privacy regulations may vary from your local standards. By engaging our services, you acknowledge the transfer of your data to Tanzania and other territories where Kleva Tours conducts business.

    Minors' Information

    Kleva Tours does not intentionally target or collect data from persons under 18 years old. Should you be a parent or legal guardian who discovers your minor child has shared information with us, please reach out immediately so we can remove such records from our systems.

    Policy Modifications

    Kleva Tours reserves the right to revise this privacy statement periodically. We'll announce modifications by publishing the updated version on this webpage and refreshing the revision date. We recommend checking this policy regularly for updates. Modifications become binding upon publication to our website.

    Privacy Inquiries

    For questions regarding this privacy policy or our data handling practices, contact us through:

    Email: privacy@klevatours.com

    Phone: +255 123 456 789

    Address: Kleva Tours, Arusha, Tanzania